Refund & Cancellation Policy

Last updated: 15 September 2026

This policy applies to professional services sold by APRY INNOVITY LABS LLP (LLPIN ACT-4993), operating as APRY Innovity Labs. It should be read with our Terms of Service and Payment Terms.

1. No physical products

We provide software development, consultancy, and related digital services. We do not ship physical goods. There is therefore no return or replacement of merchandise. If a digital deliverable is defective relative to the accepted Engagement, we will repair or re-perform the work as described below.

2. Cancelling before work starts

If you cancel in writing before kickoff and before we have begun billable work, we will refund the kickoff / advance payment in full, minus any payment-gateway charges that cannot be recovered, within 7–14 business days to the original payment method.

3. Cancelling after work has started

Custom engineering is performed against milestones. If you cancel after work has started:

• Fees for completed milestones and hours already delivered are non-refundable.
• Unused prepaid amounts for work not yet started are refunded after deducting costs reasonably incurred (including third-party licences purchased at your request).
• Monthly retainers billed in advance may be cancelled with 15 days’ written notice. The current paid month is not refunded; future unused months are.

4. Our cancellation

We may pause or end an Engagement if invoices remain unpaid beyond the due date, if required information is not provided, or if continuing would breach law or our Terms. In those cases, completed work remains payable. Prepaid unused fees, if any, are refunded after set-off of amounts due.

5. Quality and re-work

If a deliverable does not meet the written acceptance criteria in the Engagement, notify us within 7 days of delivery (or the period stated in the Engagement). We will correct the non-conformity at no extra charge. That re-work is the exclusive remedy unless Indian law requires otherwise.

6. How to request a refund

Email contact@apryinnovity.com with the invoice number, payment reference, and reason. We aim to acknowledge requests within 2 business days and complete approved refunds within 7–14 business days. Bank or payment-partner processing times may add a few days.

7. Chargebacks

Please contact us before raising a dispute with your bank or Zoho Payments. Unwarranted chargebacks may delay delivery and may be contested with Engagement and invoice records.

8. Contact

APRY INNOVITY LABS LLP
ANO 670PN – C/57, Shiv Shankar Puram, Harjinder Nagar, Kanpur, Uttar Pradesh 208007, India
contact@apryinnovity.com
Hours: Monday–Friday, 10:00–19:00 IST